Ozburn Electrical Contractors Focus on Perfect 5 Star Customer Satisfaction
It seems like just yesterday that Ozburn Electrical Contractors, owned by longtime Newton County, Georgia home Terry Ozburn and his wife Patricia, was recognized for outstanding customer satisfaction under the program. Customer Satisfaction Audit (CSA) provided by a St. Paul, Minnesota. an organization based on the promotion of customer-oriented business conduct. This award, along with a perfect 5-star Google rating, helps Ozburn Electric stand out from the crowd when it comes to electrical services.
The Customer Satisfaction Audit was conducted by an independent market research firm to identify the factors that influence how customers perceive home service and repair companies such as Ozburn Electrical Contractors, Inc. of Covington , GA. The factors have been reduced to; manufacturing, speed/reliability, customer relations, price and overall satisfaction. Ozburn Electric not only excelled in every category, but came in just short of a perfect score.
The Customer Satisfaction Audit, or CSA, was a compilation of a random sample of over 200 customers who were contacted by the market research firm and asked to rate Ozburn Electric based on the quality of workmanship , speed/reliability, customer relations, price and overall satisfaction. These customers included residential owners, retail owners, commercial property owners, manufacturing facilities, industrial plants, and more. All answers were measured on a scale of 0 to 10 (10 maximum) in a detailed series of questions on the performance of electrical services and their level of satisfaction.
Ozburn Electrical Contractors, Inc. received a combined rating of 9.01 out of a possible 10. “Customer service is paramount to staying in business,” says Harold T. Ozburn, President and Owner of Ozburn Electrical Contractors, Inc. of our electrical technicians to view each customer as a “lifetime” customer, not a sale individual. We want loyal customers and to do that you have to treat every customer like they’re part of the family. This means great workmanship, the highest quality service and products, and good customer satisfaction are essential to keeping every customer coming back.
The success of the “Customer Satisfaction Audit” along with many other awards adorn the walls of Ozburn Electric and remind employees that “the customer is #1”. Many other awards, such as the Newton County Chamber of Commerce’s “Dick James” Small Business of the Year Award, are a reminder of the cumulative effort each employee puts into making Ozburn Electric a service company. leading electrics in Georgia, Metro Atlanta and the Southeast.
Ozburn Electrical Contractors, is an electrical service provider, serving residential, commercial and industrial customers in Georgia and the Southeast since 1984. For more information on Ozburn Electric’s 5-Star Service or to schedule an appointment you, call: (770) 784-1618, email: [email protected], or visit their website at; www.ozburnelectrical.com.
Name: Harold Ozburn
Email: Send Email
Organization: Ozburn Electrical Contractors, Inc.
Address: 8316 Hazelbrand Road Northeast, Covington, Georgia 30014, USA
Build ID: 89075038
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